This Refund Policy applies to all projects, services, and solutions delivered by CloudTrains, a brand operated by Vyomati Labs (“CloudTrains”, “we”, “our”). It does not cover third-party costs such as domain registration, hosting, cloud servers, APIs, or licenses, which are directly borne by the client.
All refund requests must be submitted via email to accounts@cloudtrains.com along with a detailed explanation and supporting documentation, if applicable. CloudTrains will acknowledge receipt of the request within 5 business days. Upon review, we may propose corrective measures, revisions, or alternative resolutions before approving any refund. If a refund is approved, it will be processed within 90 business days to the original mode of payment.
We strive to deliver projects with the highest level of quality and client satisfaction. Refunds are considered a last resort after all possible solutions and resolutions have been explored.
For refund-related queries, please contact us at:
Email: accounts@cloudtrains.com
Address: Sector 63, Noida, Uttar Pradesh, India
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